Privacy:it's getting tougher to maintain, especially with identity theft on the rise. With this in mind, growing numbers of Americans are making demands on corporate America to treat their personal information with secrecy. According to a Harris Poll sponsored by Microsoft, 60% of Americans said theyandrsquo;ve decided not to support a store because of doubts about that storeandrsquo;s privacy protections. What is surprising is that it isnandrsquo;t just marketers that are trying to access personal information. The government has drafted private industry for data collection duty in the war on terror.
So how can businesses keep customersandrsquo; personal information under wraps when the U.S. Patriot Act allows the government to collect copious amounts of this sort of information? Jacqueline Klosek, an attorney and author of the new book, The War on Privacy, advises clients on issues related to data privacy and security. As a Certified Information Privacy Professional, Klosek believes private industry faces a precarious balance, trying to simultaneously maintain consumer privacy while also complying with governmental demands for information.
This issue is not going to just disappear, says Klosek. The war on terror has reduced privacy rights in the United States and around the world. The bottom line is whether the feds are leaning on your company for records or you've suffered a security breach by hackers, your reputation is at stake and youandrsquo;ve lost your customers' trust.
Klosek routinely advises businesses to follow all privacy measures required by law. In addition to these measures, she offers her clients the following additional tips:
1. Conduct an Internal Audit. Before you can inform your consumers about your privacy policies and practices, you must first understand what they are. Businesses should conduct an internal audit to understand: what data they are collecting, how they are using that data, with whom they are sharing that data, how that data is being protected and related issues.
2. Develop a Privacy Policy. Once the companyandrsquo;s policies and plans for collecting and using customer information are clarified, these policies should be communicated to customers and clients through a Privacy Policy. Your Company Privacy Policy needs to clearly state how your company can be contacted in regards to information and the types of third parties that will have access to such information. Also, be sure to follow all laws and legal requirements in this regard.
3. Be Broad. When drafting your Consumer Privacy Policy it is smart to be as broad as possible. This will give your company greater latitude if you are forced by the government to hand over data or are faced with other potentially unanticipated events such as corporate restructuring, mergers and acquisitions.
4. Plan Ahead and Be Prepared for the Inevitable. Anticipate the fact that your company could face a government subpoena demanding your clientandrsquo;s personal information records. By understanding that this can happen, you can suitably prepare your policies in order to set your clientsandrsquo; and customersandrsquo; expectations regarding the privacy of their personal information. This may help you to avoid making a strong privacy promise to consumers that governmental demands will not allow you to keep.
5. Seek Prior Consent. Itandrsquo;s a smart idea to obtain prior consent from your consumers/clients about potential personal data transfers that could be subpoenaed by the government. The same holds true for other types of transfers, including transfers to business partners and service providers.
6. Conduct Due Diligence When Outsourcing. Examine the third-party service providerandrsquo;s experience with privacy and data security. Investigate any privacy complaints the service provider has faced and make sure youandrsquo;re complying with all U.S. and foreign laws when outsourcing.
7. Protect Your Website. It's good practice to implement a web monitoring program that automatically runs privacy scans to ensure that the site hasn't been compromised and that privacy measures remain intact.
Protecting customers' privacy is becoming a more cumbersome task with the advances in technology and the war on terror. Ironically, the erosion of individual privacy rights here and abroad occurs under the guise of enhancing national security, says Klosek. The surprising fact is that this so-called greater protection renders private citizens more exposed than ever before.

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